RETURN & REFUND POLICY
Returns
At VERONA, we want you to be satisfied with your purchase.
If you are not completely satisfied, you may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Include original packaging.
- Not show signs of wear, damage, or misuse.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been used, including:
- Compression socks
- Personal-use accesories
- Items marked ad Final Sale
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the item and packaging
We will work to resolve the issue as quickly as possible.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order.
Cancellations
Orders may only be canceled before they have been processed and shipped.
Once an order has been shipped, it cannot be canceled.
Contact Us
For questions regarding returns or refunds, please contact us at:
milenabedoya646@gmail.com